Forum Indipendente Biciclette Elettriche, Pieghevoli e Utility - Disputa con LEGEND E-BIKES, chiedo consigli

Hi Sebastian, To avoid to loss time, you and me, I checked the battery capacity by a discharge tester at constant 500 mah. The total output is over 7 amps. The problem isn't the capacity of the cells but that the battery drop voltage very high on the normal street usage.

Hi, Sorry to email you so late. We did not have localized your battery in the workshop, but we found it and we did a test with a battery analyzer, the results are attached, it has a performance of 101,4%, so as we said we cannot carry with the shipping costs and the test itself. We will prepare the invoice and send it to you before sending the battery back. Kind regards

Hi, as I said on the email yesterday the battery was tested a second time and it keeps it performance over 80%, actually 104€.
Check the emails we send you on the 29/05 and 23/05 to know how to proceed.

Kind regards
Descripción: Equipo_firmas

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Enviado el: jueves, 11 de julio de 2019 13:39
Para: El Equipo Legend
Asunto: Re: RE: Re: RE: RE: RE: Fwd[3]: Re: RE: RE: Your Electric bicycles | Legend e-bikes order from 6 September, 2018

Hi,
How do you run this second test? With which results?
I cannot use one of my bikes almost one year..
Yes, I want back my battery but consider that you are not right with your aftersale service. I bought two identical batteries, I tried both on BOTH bikes and, as said already many times, the battery sent to you run 30% compared to the other one. I have no reasons to waste time and money. As you can see the battery sent is new, used may be 3 times.
Examination of the log of your battery checker: the value RATED of Impedance of 400 mohm is not acceptable as reference, then the impedance MEASURED of 166,17 mohm is very high. A medium quality 36V 8Ah battery have 100 mohm maximum, this means that this battery drops and this is the problem that I complain.
As can I read on point 5 of warranty application on your internet site "in any case, the effective implementation of the guarantee shall be subject to assessment by the Technical Department of LEGEND, who may determine the exclusion thereof as long as it provides a reasoned justification of the nature of the malfunction or breakage".
Reasoned justification which MISSING here!
Let me know what about,

Best regards

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mercoledì, 10 luglio 2019, 00:40PM +02:00 da El Equipo Legend info@legendebikes.com:

Hi,
We did again the test to the battery and its performance continue steady.
Let us know if you want the battery back, we will only charge one test and the shipping cost.
Kind regards

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Data: mercoledì, 26 giugno 2019, 00:10PM +02:00
Oggetto: Re: RE: RE: RE: Fwd[3]: Re: RE: RE: Your Electric bicycles | Legend e-bikes order from 6 September, 2018

Hello,

Can you tell me please if you performed the test of my battery on a bike?
Thank you

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mercoledì, 29 maggio 2019, 09:59AM +02:00 da El Equipo Legend info@legendebikes.com:

Hi,

Thanks for your email. We will test it on a bike also, but the battery analyzer machine does a fully charge and discharge to evaluate the performance in the same way as the bike does consumption of battery when running.
Anyway I put in cc my colleagues from aftersales service for the to test the battery just in case there is another fail on the battery besides the performance of the cells.
Kind regards